Home Ownership Advisor
Based in Broxbourne, Hertfordshire (we will be moving office next year, therefore, the office location may change but will be local to Hoddesdon and Cheshunt)
Part-time, 18.5 hours per week (with flexibility)
Salary: £31,658 - £35,175 (pro rata)

We have an exciting opportunity for a flexible and adaptable individual with great communication, numerical and IT skills.

In this part-time, highly flexible role, you’ll provide high-quality, personalised and professional customer service to our Home Owners via phone calls, email, and face to face, supporting them with queries. You will also assist with the preparation of annual leasehold accounts and service charge recovery, review all charges and ensure these are accurate and proportional. Additionally, you will monitor payment plans, deliver Section 20 consultations, produce accurate documentation and process sales completions.

We’re looking for someone with…

- The ability to interpret legal documents relating to leasehold sales and shared ownership
- Competency in using complex spreadsheets for accounting

You will also be required to have a basic criminal record (DBS) check, which we will pay for.

We’re a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

We enjoy a benefits package that offers something for everyone, including…

- 27 days’ holiday per year (pro rata) plus bank holiday (pro rata for part time colleagues).
- Buy and sell holiday scheme.
- Cross organisational bonus scheme.
- Up to 12% pension contribution.
- Life assurance cover.
- Funded health cash plan or subsidised private medical insurance.
- Discount vouchers.
- Enhanced family leave.
- Range of special leave.
- Car loans, cycle to work and electric car lease scheme.
- Opportunities for flexible working.

The closing date for this vacancy is 1st December 2024.

We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job.

Other organisations may call this role Leasehold Advisor, Service Charge Officer, Home Ownership Officer, Customer Service Advisor, Customer Care Advisor, Customer Service Representative, Customer Service Officer, Customer Care Executive, Customer Service Executive, or Customer Service Rep.

All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), and people under age 30.

So, if you’d like to join us as a Home Ownership Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Compliance and New Homes Advisor
Based in Broxbourne, Hertfordshire
Hybrid working available
37 hours per week
Fixed term contract of 9-12 months
Salary: £26,366 - £29,295 per annum (pro rata)

We have an exciting opportunity for a customer-focused individual with great communication skills.

In this role, you’ll provide a varied range of administrative support to help with the smooth running of our Compliance Team and Net-Zero Carbon programme. Providing excellent customer service via phone, email, LiveChat and app, you’ll deliver a personalised, high-quality service, taking ownership and resolving queries for our customers at the first point of contact. You will also process complaints, provide information on rent and other accounts and raise purchase orders.

We’re looking for someone with…

- Experience working in a customer facing role
- The ability to communicate effectively on the phone, in writing and in person
- Good IT skills (MS Office and databases)

Please note, for this role, you will be required to have a basic criminal record (DBS) check, which we will pay for.

We’re a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

We enjoy a benefits package that offers something for everyone, including…

- 27 days’ holiday per year plus bank holiday (pro rata for part time colleagues).
- Buy and sell holiday scheme.
- Cross organisational bonus scheme.
- Up to 12% pension contribution.
- Life assurance cover.
- Funded health cash plan or subsidised private medical insurance.
- Discount vouchers.
- Enhanced family leave.
- Range of special leave.
- Car loans, cycle to work and electric car lease scheme.
- Opportunities for flexible / hybrid working.

The closing date for this vacancy is 27th November 2024.

We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job.

Other organisations may call this role Housing Advisor, Accommodation Advisor, Housing Co-ordinator, Housing Administrator, Customer Service Advisor, Customer Care Advisor, Customer Service Representative, Customer Service Officer, Customer Care Executive, Customer Service Executive, or Customer Service Rep.

All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), and people under age 30.

So, if you’re looking for a fulfilling role as a Compliance and New Homes Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.