Rent and Service Charge Officer
Based in Broxbourne, Hertfordshire
Permanent, full-time, 37 hours per week
Salary: £32,513 - £36,125 per annum

We have an exciting opportunity for part-qualified or qualified by experience accountant to join our dedicated organisation.

In this role, you’ll provide support for rent and service charge setting, working with colleagues to ensure our data is accurate and up to date, the right amounts are collected, and costs are appropriately recharged, maximising our ability to reinvest in the provision of safe, good quality homes. You’ll also complete monthly reconciliations of rechargeable repairs, prepare the annual actual service charges and carry out the daily posting of rent payments to customer’s accounts on the housing management system.

We’re looking for someone with…

- To be a part-qualified accountant or qualified by experience
- Knowledge of general routine accounting and accounts receivable processes
- Excellent customer service skills

We’re a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

We enjoy a benefits package that offers something for everyone, including…

- 27 days’ holiday per year plus bank holiday (pro rata for part time colleagues).
- Buy and sell holiday scheme.
- Cross organisational bonus scheme.
- Up to 12% pension contribution.
- Life assurance cover.
- Funded health cash plan or subsidised private medical insurance.
- Discount vouchers.
- Enhanced family leave.
- Range of special leave.
- Car loans, cycle to work and electric car lease scheme.

The closing date for this vacancy is 14th July 2025.

We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job.

Other organisations may call this role Accounts Assistant, Finance and Payments Assistant, Accounts Payable and Reconciliation Officer, Financial Operations Support Officer, Financial Services Assistant, or Payments and Finance Support Officer.

All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), and people under age 30.

So, if you’re looking for a rewarding role as a Rent and Service Charge Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Customer Support Advisor
Based in Hoddesdon, Broxbourne, Hertfordshire
37 hours per week
Salary: £28,436 – £31,596 per annum

Do you love solving problems and making people feel heard? Could you thrive at the heart of a team that’s transforming housing services and changing lives every single day?

As a Customer Support Advisor, you will serve as the first point of contact for housing and property-related enquiries, offering friendly, efficient support across all customer service channels. Your responsibilities include diagnosing and scheduling repairs, managing tenancy and rent accounts, processing financial transactions, and handling administrative duties to support service delivery. You’ll also co-ordinate property access, assist with lettings and mutual exchanges, and help maintain compliance and contractor co-ordination, all while ensuring a smooth and positive experience for customers.

We’re looking for someone with…

- A background in customer service or a call centre environment, along with a strong commitment to providing excellent service
- Excellent active listening skills and the ability to resolve enquiries efficiently at first contact
- Great organisational and time management skills, with a sharp eye for detail and the ability to work independently
- Confidence using IT systems, including Microsoft Word, Excel, Outlook, and SharePoint
- Strong written and verbal communication skills, with the flexibility to adapt to changing priorities
- Good numeracy and a basic understanding of safeguarding practices
- The ability to communicate clearly and effectively with people from diverse backgrounds, tailoring their approach to suit individual needs

You will also be required to have a basic criminal record (DBS) check, which we will pay for.

We’re a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older.

We enjoy a benefits package that offers something for everyone, including…

- 27 days’ holiday per year plus bank holiday (pro rata for part time colleagues).
- Buy and sell holiday scheme.
- Cross organisational bonus scheme.
- Up to 12% pension contribution.
- Life assurance cover.
- Funded health cash plan or subsidised private medical insurance.
- Discount vouchers.
- Enhanced family leave.
- Range of special leave.
- Car loans, cycle to work and electric car lease scheme.

The closing date for this vacancy is 23rd July 2025.

We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job.

Other organisations may call this role Customer Experience Advisor, Housing Services Support Officer, Tenant Services Advisor, Resident Support Coordinator, Housing Contact Centre Advisor, Customer Relations Officer – Housing, Tenancy Support and Enquiries Advisor, Property Services Customer Advisor, or Neighbourhood Services Contact Officer.

All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), and people under age 30.

So, if you’re looking for a great new role as a Customer Support Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Learning and Development Business Partner
Based in Hoddesdon, Broxbourne, Hertfordshire
22.5 hours per week
Salary: FTE salary of £39,791 - £44,212 and pro rata salary of £24,197 - £26,885

Are you an experienced Learning and Development professional looking for an opportunity to make an impact in an organisation whose mission is to make a sustainable, positive change to the housing crisis for our customers and communities?

As Learning and Development Business Partner at B3Living, you will co-ordinate the corporate training programme, ensuring it’s aligned with our organisational priorities and compliant with regulatory and legal requirements. It’s a varied, ‘hands-on’ role – you will design and deliver engaging and inclusive learning solutions as well as lead on the ongoing development of our learning management system and co-ordinate initiatives to foster a culture of continuous learning.

We’re looking for someone with…

- Proven experience in learning design and delivery for a diverse audience
- The ability to break down complex information and ideas and make them accessible
- Experience carrying out training needs analysis
- Experience in working with and maintaining a learning management system
- Experience of establishing impact or return on investment of learning initiatives

We’re a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older.

We enjoy a benefits package that offers something for everyone, including…

- 27 days’ holiday per year plus bank holiday (pro rata for part time colleagues).
- Buy and sell holiday scheme.
- Cross organisational bonus scheme.
- Up to 12% pension contribution.
- Life assurance cover.
- Funded health cash plan or subsidised private medical insurance.
- Discount vouchers.
- Enhanced family leave.
- Range of special leave.
- Car loans, cycle to work and electric car lease scheme.

We are reviewing applications on a rolling basis and encourage you to apply as soon as possible. The vacancy will remain open until a suitable candidate is appointed.

We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job.

Other organisations may call this role Learning and Talent Development Partner, Training and Development Lead, People Development Manager, Workforce Learning and Development Partner, Employee Learning and Engagement Partner, Skills and Development Manager, or Professional Development Advisor.

All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), and people under age 30.

So, if you’re looking for a great new role as a Learning and Development Business Partner, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.