Resolution Lead
Currently based in Turnford
Full-time / part-time
Salary: £37,345 - £41,495 per annum

Are you a natural people person who enjoys hunting down information and solving a problem?

Things can’t go well all the time. But how you put it right and learn – that’s key. So, the work our Resolution Leads do is a priority for us.

In this role, you’ll get to work with customers one-on-one as well as with colleagues from across the business. When you’re working on complaint cases, you’ll have the authority to investigate, make decisions and get things sorted to make a difference for our customers.
You’ll also have exposure to senior people as well as important corporate and regulatory projects, equipping you with knowledge and skills for your future career progression.

We’re looking for someone with…

- Experience working in a customer-facing role
- Knowledge of best practice in dispute resolution
- Good at spotting trends and interpreting data/feedback

You’ll have great people, communication and analytical skills and be able to work collaboratively across teams to meet customer needs and complete their requests.

So many things start at home. But every day, people in our area are scrolling online, thinking, “I’ll never afford a home.” This is where B3Living comes in.

We’re a social business, helping by renting/selling affordable homes to more than 12,000 local people. We also offer a set of services designed to help our customers live comfortably in their homes – we keep our buildings and estates maintained, and we offer support when money becomes an issue or when people get older.

Housing has a big role to play in our local areas and on climate change. But our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

We enjoy a benefits package that offers something for everyone, including …

- 27 days’ holiday per year plus bank holiday (pro rata for part-time colleagues).
- Buy and sell holiday scheme.
- Cross-organisational bonus scheme.
- Up to 12% pension contribution.
- Life assurance cover.
- Funded health cash plan or subsidised private medical insurance.
- Discount vouchers.
- Enhanced family leave.
- Range of special leave.
- Car loans, cycle to work and electric car lease scheme.
- Opportunities for flexible / hybrid working.

The closing date for this vacancy is 29 March 2026.

We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job.

Other organisations may call this role Customer Service Manager, Customer Resolution Manager, Customer Experience Manager, Complaints Manager, Customer Care Manager, Customer Service Team Leader, or Customer Service Supervisor.

All our vacancies are open to flexible working arrangements, something we are really proud of. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), and people under age 30.

So, if you’re looking for an exciting opportunity as a Resolution Lead, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Cash and Bank Reconciliation Officer
Based in Broxbourne, Hertfordshire
Permanent, part-time, 22.5 hours per week
Salary (as of 1st April 2026): £19,334 - £21,483 per annum (FTE £31,794 - £35,327)

We have an exciting opportunity for a finance administrator to step into an essential role with our dedicated organisation.

In this part-time role, you'll support the day-to-day management of cash and banking activities, helping to ensure payments are made on time and funds are managed effectively. Working with banks and internal teams, you'll ensure accurate records are maintained, accounts are reconciled, and any discrepancies are resolved. You will also assist with financial reporting, process payments and receipts, and help ensure all activities follow financial policies and procedures. Additionally, you'll provide occasional support to the wider finance team, including cover for the Rent and Service Charge Officer when needed.

We’re looking for someone with…

- Experience of working in an administrative role in a finance function
- Experience of carrying out reconciliations
- Knowledge of general routine accounting and cash and bank management processes
- Strong analytical and problem-solving skills
- Strong IT skills - MS Office (intermediate Excel skills)

We’re a social business, based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes, and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

We enjoy a benefits package that offers something for everyone, including…

- 27 days’ holiday per year plus bank holidays (pro rata for part-time colleagues).
- Buy and sell holiday scheme.
- Cross-organisational bonus scheme.
- Up to 12% pension contribution.
- Life assurance cover.
- Funded health cash plan or subsidised private medical insurance.
- Discount vouchers.
- Enhanced family leave.
- Range of special leave.
- Car loans, cycle to work and electric car lease scheme.

The closing date for this vacancy is 23rd March 2026.

We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants who meet the minimum selection criteria for the job.

Other organisations may call this role Finance Administrator, Finance Assistant, Accounts Administrator, Accounts Assistant, Accounts Payable Clerk, Accounts Receivable Clerk, Finance Clerk, or Bookkeeper.

We’re committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture, as we recognise the benefits of a diverse workforce. Our 3-year EDI strategy outlines how we’ll achieve this. We strongly welcome applications from underrepresented groups and groups which are identified as a priority within our strategy, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30.

We understand that some candidates, particularly from certain groups, may hesitate to apply unless they meet every requirement. While we’re looking for people with the right skills and experience, we also value diverse backgrounds and transferable skills. If you meet most of the criteria and believe you’d thrive in the role, we encourage you to apply.

All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers.

So, if you’re looking for a flexible, part-time role as a Cash and Bank Reconciliation Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.