Head of Housing
Based in Broxbourne, Hertfordshire
We do offer hybrid working but would expect you to be in the office a minimum of three days per week.
Full-time, 37 hours per week, one year fixed-term contract (maternity leave cover)
Salary: £76,471 - £84,968 per annum

We have an exciting opportunity for an experienced housing professional with a strong track record in corporate leadership, strategic service development and complex organisational change to join our Leadership Team.

In this role, you’ll lead the strategic direction and performance of our Housing Services, ensuring they remain customer-focused, compliant and continually improving. As a member of the Leadership Team, you’ll contribute to the wider leadership and governance of the organisation, while overseeing housing strategy, performance, risk, budgets and key partnerships. You’ll lead major change and improvement programmes, champion tenant engagement and safeguarding, and work collaboratively across B3Living to deliver excellent services and achieve our wider organisational objectives.

We’re looking for someone with…

- Experience leading complex organisational change and cross-organisational projects involving multiple stakeholders
- Corporate leadership experience across the wider organisation, not limited to operational areas
- Significant experience developing and implementing operational strategies and policies for housing-related services
- Experience managing regulatory, operational and reputational risk within housing services
- A strong understanding of safeguarding and experience of partnership working with statutory agencies
- Experience of, and a commitment to, performance management and continuous improvement
- Strong knowledge of the housing sector, housing management and relevant legislation and good practice
- Strong commercial acumen, with the ability to interpret complex financial information and manage significant budgets
- A full, valid driving licence and access to a car

Due to the nature of this role, you'll be required to undertake an enhanced DBS check.

We’re a social business, based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes, and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

We enjoy a benefits package that offers something for everyone, including…

- 30 days’ holiday per year plus bank holidays (pro rata for part-time colleagues).
- Buy and sell holiday scheme.
- Cross-organisational bonus scheme.
- Up to 12% pension contribution.
- Life assurance cover.
- Funded health cash plan or subsidised private medical insurance.
- Discount vouchers.
- Enhanced family leave.
- Range of special leave.
- Car loans, cycle to work and electric car lease scheme.
- Opportunities for flexible/hybrid working.

The closing date for this vacancy is 26th October 2026, however, we reserve the right to close the vacancy early based on the number of applications received.

Interviews will be held on Tuesday 10th November 2026 in our Turnford office.

The proposed start date for this role is Monday 4th January 2027.

We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants who meet the minimum selection criteria for the job.

Other organisations may call this role Head of Housing Services, Head of Housing Management, Housing Services Lead, Senior Housing Manager, Housing Operations Lead, Housing Lead, Head of Tenancy Services, or Head of Tenancy Management.

We’re committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture, as we recognise the benefits of a diverse workforce. Our 3-year EDI strategy outlines how we’ll achieve this. We strongly welcome applications from underrepresented groups and groups which are identified as a priority within our strategy, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30.

We understand that some candidates, particularly from certain groups, may hesitate to apply unless they meet every requirement. While we’re looking for people with the right skills and experience, we also value diverse backgrounds and transferable skills. If you meet most of the criteria and believe you’d thrive in the role, we encourage you to apply.

All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers.

So, if you’re ready to step into an impactful senior-level role as our Head of Housing, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Housing & Neighbourhood Advisor
Based in Broxbourne, Hertfordshire
Full-time, permanent (37 hours per week)
Salary: £33,813 - £37,570 per annum

We have an exciting opportunity for an experienced housing and tenancy management professional to join our dedicated organisation and help create safe, supportive and well-managed communities.

In this role, you’ll manage a varied portfolio of tenancy and neighbourhood cases, providing specialist advice and practical support to help customers sustain their tenancies. From investigating anti-social behaviour, neighbour disputes and tenancy breaches to addressing safeguarding concerns and tenancy fraud, you’ll ensure cases are handled fairly and effectively. Working closely with residents, colleagues and external agencies, you’ll also support tenancy changes, enforcement action and neighbourhood improvements to achieve positive outcomes for our customers.

We’re looking for someone with…

- Experience managing tenancy, neighbourhood, anti-social behaviour, tenancy breach, fraud or safeguarding-related cases
- Knowledge of tenancy management, anti-social behaviour, tenancy fraud, safeguarding and landlord responsibilities
- The ability to assess risk, vulnerability and community impact
- Skills in gathering evidence, interviewing customers and witnesses
- Effective negotiation, mediation and conflict-resolution skills
- A full, valid driving licence and access to your own vehicle

You will also be required to have a basic criminal record (DBS) check, which we will pay for.

We’re a social business, based in Turnford and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes, and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

We enjoy a benefits package that offers something for everyone, including…

- 27 days’ holiday per year plus bank holidays
- Buy and sell holiday scheme
- Cross-organisational bonus scheme
- Up to 12% pension contribution
- Life assurance cover
- Funded health cash plan or subsidised private health insurance
- Flexible and hybrid working
- Enhanced family leave
- Range of special leave arrangements
- Car loans, cycle to work and electric lease car scheme

The closing date for this vacancy is 5th November 2026.

We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job.

Other organisations may call this role Housing Officer, Neighbourhood Response Officer, Housing Management Officer, Tenancy Management Officer, Tenancy Officer, Neighbourhood Housing Officer, Housing Services Officer, or Anti-Social Behaviour Officer.

We’re committed to building an inclusive workplace where equity, diversity and inclusion are part of our culture, as we recognise the benefits of a diverse workforce. Our 3-year EDI strategy outlines how we’ll achieve this. We strongly welcome applications from underrepresented groups and groups which are identified as a priority within our strategy, including LGBTQIA+, Black, Asian and Minority Ethnic communities, applicants with disabilities and people under 30.

We understand that some candidates—particularly from certain groups—may hesitate to apply unless they meet every requirement. While we’re looking for people with the right skills and experience, we also value diverse backgrounds and transferable skills. If you meet most of the criteria and believe you’d thrive in the role, we encourage you to apply.

All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers.

So, if you’d like to join us as a Housing & Neighbourhood Advisor and help make a positive difference to local communities, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.