Housing & Neighbourhood Advisor
Based in Broxbourne, Hertfordshire
Permanent, full-time, 37 hours per week
Salary: £32,513 – £36,125 per annum

We have an exciting opportunity for a customer-focused professional to bring their skills and experience to our dedicated team.

In this role, you’ll take responsibility for a neighbourhood patch, acting as the main point of contact for residents on tenancy matters. You’ll address issues such as antisocial behaviour, tenancy breaches, and complex customer concerns, working closely with colleagues and partner agencies to safeguard residents and build safe, well-managed communities. From preparing and serving legal notices to attending court, you’ll take a proactive approach to resolving problems and delivering support. You’ll also manage tenancy sign-ups, changes, and successions, identify ways to improve local estates, and keep your knowledge of housing legislation up to date to ensure compliance and best practice.

We’re looking for someone with…

- Experience of working in a customer service or customer-facing role.
- Excellent verbal and written communication skills, with the ability to build positive relationships.
- The ability to work independently and as part of a team.
- Good IT skills.
- GCSE Grade C/Level 4 or equivalent in English and Maths.
- A full driving licence and access to a car for travel between sites.

You will also be required to have an enhanced criminal record (DBS) check, which we will pay for.

We’re a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

We enjoy a benefits package that offers something for everyone, including…

- 27 days’ holiday per year plus bank holiday (pro rata for part time colleagues).
- Buy and sell holiday scheme.
- Cross organisational bonus scheme.
- Up to 12% pension contribution.
- Life assurance cover.
- Funded health cash plan or subsidised private medical insurance.
- Discount vouchers.
- Enhanced family leave.
- Range of special leave.

The closing date for this vacancy is 23rd May 2025.

We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job.

Other organisations may call this role Tenancy and Community Officer, Housing and Neighbourhood Services Advisor, Resident Liaison and Support Officer, Tenancy Management Specialist, Community Housing Officer, Neighbourhood Services Co-ordinator, Housing Engagement and Support Officer, Tenancy Support and Enforcement Officer, Community Relations and Housing Advisor, or Estate Services and Tenancy Officer.

All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), and people under age 30.

So, if you’re ready to take the next step in your housing career and join us as a Housing & Neighbourhood Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.